Terms and Conditions

The purchase of tickets via the website, the telephone booking line or on site for open jumps, parties, fitness, dodgeball or group bookings infers that, you, the Customer, accept and agree to the following Terms and Conditions. Please consult the Ticket Purchasing Policy regularly as it can be updated and amended from time to time without notice.

Purchasing Tickets Remotely
Jump Zone tickets for open jumps are sold by our online booking system at www.jumpzone.ie or via our telephone booking line 018623366 (“Remote Booking Purchases”).  Such Remote Booking Purchases can be made using credit/debit cards.

Refunds can only be allowed if notice of cancellation/change of time/date is received 24 hours in advance of the scheduled time. (If you book within the 24 hour period the booking cannot be cancelled / moved).

The online booking system requires the Customer to provide an email address and to input the cardholder’s name, card type, card number, card expiry date and the security code on the back of the card (CVV or similar) in order to make payment.

The telephone booking system requires the Customer to provide the cardholder’s card number, card expiry date, the security code on the back of the card (CVV or similar) and the registered address of the card in order to make payment for tickets.

The Customer should ensure all details of the booking are correct before confirming the purchase of their tickets.  Jump Zone do not accept any responsibility for bookings that are incorrect due to error on the part of the Customer (for example incorrect time, date, number of tickets or ticket type [Peak/Off Peak etc).

If the Customer experiences problems with the online booking process, please call the phone number specified on the booking page during normal working hours or email santry@jumpzone.ie outside of normal working hours.

Once the booking has been processed by the online system, the Customer will receive a confirmation email to the email address they have supplied with all the relevant details of their booking.

Customers who have purchased their tickets over the telephone booking system will receive a confirmation email with a booking reference. The booking reference number should be retained by the Customer for any queries regarding the purchase or in the event that a refund needs to be obtained.

Jump Zone is not responsible for a Customer selecting the wrong ticket type; ie time, date or ticket type (Peak/Off Peak etc). Customers found to be in possession of invalid tickets will be directed to a member of the management team who will try to resolve the matter provided 24 hours’ notice has been given and 7 days’ notice for Parties/Dodgeball and group bookings.

Gift Cards may be used to book tickets by calling 01 8623366.  However it is not possible to use promotional vouchers to book tickets using the Online Booking Process.

Tickets Purchased Onsite
Tickets can be purchased onsite from reception. Payment can be made either by cash or using a debit/credit card. Tickets will be issued to the Customer at the time of purchase.

The Customer should ensure all details of the booking are correct before confirming purchase of their tickets.  Jump Zone do not accept any responsibility for bookings that are incorrect due to error on the part of the Customer (for example incorrect time, date, number of tickets or ticket type (Peak/Off Peak etc).